Returns policy

Australian Consumer Law - Refunds & Returns

Damages and issues

If there is an issue with your order you have received - you must notify us and send through photos via email within 48 hours of receiving the product.

- Please note that we are not able to provide a refund, return or compensation if you receive your order later than expected.

We are constantly experience a high volume of orders so please allow up to 2 weeks to make and then dispatch your order as some of our products are made to order and are all unique (unless specified). 

- We are unable to provide a refund/return due to disappointment or frustration from receiving your order later than expected or not on the date you prefer. We recommend placing your order well ahead of time to avoid disappointment and contacting us before ordering if you are after a specific delivery day.

- We do not provide returns/refunds for 'change of mind' OR if the arrangement is smaller/bigger than expected.

All of our refunds and returns are dealt with and decided on a case by case basis. We have provided the following policies and procedures should a refund or return be warranted.
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Australian Consumer Law - Flowers

A) If you have simply changed your mind, we are unable to provide an exchange or refund so we recommend you choose carefully. 

B) As our products are seasonal and often vary with each order, there may be variations to the reference images used on this website for any
flowers you may order. Especially as flowers are natural - they come all come in different shapes, colours and styles.

The photos that are provided on our website are for illustrative purposes and may differ from the arrangement you order. We do our best to give you an arrangement as similar as possible with the products available to us. We will not accept a return or exchange of any flowers due to
any variation between the flowers you receive and the reference images on this
site.

C) As our flowers are being shipped domestically, transport can take a toll on our fragile arrangements. It is important to allow a few days for your flowers to settle so we recommend handling the flowers with care.

Once the arrangements leave our store, they are out of our control and we cannot accept the return of flowers that are damaged in transit. We can contact the delivery company and do our best to rectify the situation if they get severely damaged in transit. 

Please note: Dried flowers are prone to shedding - this is unavoidable but can be managed if handled carefully. We are unable to provide any compensation for some shedding of flower petals.

Returning an Item

A) If we agree in writing to the return of goods, you must do the following:

i) Post the goods to our warehouse in their original condition, in their original
packaging, with tags attached; and

ii) Email us your receipt as proof of purchase, along with the return postage
tracking number. We have to wait until we have received the returned goods before issuing a refund.
B) You will be solely responsible for paying any shipping or postal costs for
returning your goods unless otherwise stated by us, in writing. 

 
To start a return, you can contact us at hello@thatspeachy.com.au.

 Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, dried flowers, gift boxes), custom products (such as special orders or personalised items), and personal care goods (such as beauty products & jewellery).

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Return/Store Credit
We will notify you once we’ve received and inspected your return, and let you know if the return was approved or not. If approved, you’ll be automatically issued a store credit . 

Please note credits are for the value of the item only and do not include return postage.

That's Peachy has the right to reject a return if they do not meet the above conditions. In this instance, we will contact you and organise to send back the return at your expense.